The business process outsourcing (BPO) sector in India has grown rapidly during the past ten years. India is the second-largest BPO destination in the world after the Philippines. India is currently the undisputed leader in business thanks to its workforce of skilled English-speaking workers, which is unmatched by any other low-cost nation. Moreover, the nation’s highly advanced IT infrastructure in all of its major cities plays a significant role in the high number of foreign companies outsourcing to India. Additionally, a strong telecom and mobile network makes it possible for natural conversation to flow, which is crucial in the outsourcing sector.
The industry is predicted to employ approximately 4 million people by 2025 and generate $225–250 billion in revenue. The Indian economy has benefited greatly from the BPO sector. As a result, millions of people are now working, and the GDP of the nation has increased.
In the following article, we will be shedding light on the top 10 BPO companies in India of 2024.
Tech Mahindra is a part of the Mahindra Group and focuses on IT consulting and services. sales of US$5.2 billion are produced, and 125,236 people are employed globally. In the 2019 Forbes India 500 list, Tech Mahindra was ranked #5 among Indian IT companies and #47 overall. According to statistics, more than 260,236 people are employed across more than 100 nations and will generate a total of 38,642 crores (US$5.1 billion) in income.
Genpact is a major BPO provider in India. In 1997, Genpact began operations as a business unit under General Electric. At the time, there were 20 employees. GE Capital’s back-office services division was one of the first major captive corporations in the world, thanks to a trial initiative started by the company’s former president and CEO Pramod Bhasin. Genpact is a global enterprise that currently conducts business in over 30 countries. The Genpact Leadership Council, which consists of 17 members, is in charge of the company.
Headquarterd in Ireland, Accenture is a multinational company that offers IT consulting services. It works in four main domains, broadly speaking: Accenture Strategy, Accenture Interactive, Accenture Technology, and Accenture Operations. These services encompass business process outsourcing, strategy, digital marketing, applications, and website development. It employs more than 625,000 people, making it the most esteemed provider of IT services in the world.
In 1968, a branch of Tata Sons Limited established the globally acclaimed Tata Consultancy Services Limited, with its headquarters in Mumbai. TCS BPO Services, also known as Tata Consultancies is a well-known supplier of innovative business solutions for a variety of industries. It ranks as the third-largest supplier of business process services in India. The BPO provides services to more than 250 million clients globally and employs more than 45,000 employees. Such a company surely is worthy of our list of top 10 BPO companies in India.
WNS Global, an organisation with 18 sites and more than 20,000 employees, is a pioneer amongst BPOs in India. It offers accommodable solutions in a range of industries, including analytics, customer experience, human resources, legal services, and more. In addition, it has a sizable presence in the life sciences, healthcare, insurance, shipping, and logistics, as well as contact centres, finance and accounting, research, and analytics. It also engages in transaction processing and services.
Globally speaking, Infosys is one of the leaders in consulting and next-generation digital services. In 14 nations in Asia, the United States, Europe, and the rest of the world, Infosys offers integrated outsourcing services. According to NASSCOM, the company is one of India’s largest outsourcing companies. Infosys BPO won seven awards from the World HRD Congress in 2012, and it was given the Golden Peacock National Training Award in 2014.
Finance and accounting, legal processes, transactions, bill-collecting, and customer support are all areas where the company provides outsourced services. It is also proficient in technology, operations management, and analytics. Additionally, EXL Service India stresses the significance of “the all-important mix of digital and domain expertise, human and technology, coming together to achieve breakthrough outcomes,” or what they refer to as “The digital Intelligence.” A company worthy of being in the top 10 BPO companies in India.
For an Indian-based business process outsourcing company, Maxicus is a well-known industry pioneer. With more than two decades of experience, Maxicus has been able to empower 40+ global brands and Fortune 500 companies through end-to-end digital transformation, boost revenue growth. Customer lifecycle management, omnichannel customer support, phygital-virtual shopping experience, tech support, back-office assistance, data annotation, and customer care automation, are just a few of the cutting-edge services it offers to its clients.
With more than 28 centres spread across 11 countries, Wipro BPO is one of the biggest BPO service providers in the globe. Wipro BPO India is based in Bangalore. The company provides a variety of services, including finance and accounting, loyalty services, HR services, and knowledge services. With a turnover of 251.5 crores in June, Wipro BPO ranked among the top 10 BPO companies in India.
More than 100 businesses throughout the world receive business process solutions from Firstsource, a division of the RP-Sanjiv Goenka Group. Firstsource, a company with a stock market listing on the Indian Stock Exchange, has about 28,000 employees in the US, UK, Puerto Rico, India, and the Philippines. One of the services that Firstsource provides is a digitally empowered contact centre. Other services include platforms, automation, and analytics.
Those are the top 10 BPO companies in India. In terms of outsourcing back-office activities, data entry, telemarketing, and customer support, these organisations are market leaders. They have a significant presence in India thanks to their large workforce and state-of-the-art facilities. These businesses have played a significant role in the expansion of the BPO sector in India, and it is anticipated that they will do so going forward.
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